NBOA Connect FAQs

Code of Conduct: View our community guidelines for respectful online interactions within NBOA Connect.

General Questions

Contacts

Communities & Discussions

Libraries


General Questions

What is my username/password?

Your username is the email address associated with your NBOA account (typically your work email). If you have forgotten your password or if this is your first time logging in, click here, enter your email address and then click "Submit." You will receive an email with your login information.

How do I create a user account?

Click here and follow the steps to create a website account.

How do I update my contact information?

On your profile page, click the "My Account" tab. In the dropdown menu, click "Manage My Account" and then click the red "Manage Account" button.

To update your personal contact information (name, title, address, or phone number), click the "My Contact Information" link in the "About me" section.

If you are the primary contact from your school, you can also update your school's information (name, address, phone number, enrollment, or grades) by clicking the "My Organization Information" link in the "About me" section. For more information, visit the Manage Your Membership page.

How do I control what information is visible on my profile?

On your profile page, click the "My Account" tab. In the dropdown menu, click "Privacy Settings." At the top of the page is a toggle button where you can select whether or not you’d like your contact information to be included in the member directory and community rosters. Below that you’ll see a list of the sections of your profile, alongside a dropdown menu. On this page you can customize what sections of your profile are accessible to NBOA members, the public and your NBOA Connect contacts.

I've changed employment or no longer have access to the email account that is associated with my account.

If your employment has changed or you no longer have access to the email account previously associated with your login, please contact us at membership@nboa.org so that we may assist you in resetting your account. Please do not create a new account, as it will cause duplicates.


Contacts

How do I find other members?

Click the Community menu at the top of any page and select "Member Directory" from the dropdown menu. The Directory lets you search for other members based on:

  • First Name
  • Last Name
  • Organization Name
  • Job Title
  • Email Address

Use the "Advanced Search" tab to expand your search to:

  • City
  • State
  • Country
  • Community
  • Education

PLEASE NOTE that copying member contact information from the Member Directory for commercial purposes and/or solicitation is strictly prohibited.

How do I add contacts to my contact list?

There are two ways to add contacts. When you search in the member directory, you will see an "Add as Contact" button to the right of each person in the search results. Just click this link to send a contact request. If you are viewing an individual's profile page, you can click the "Add as Contact" button to the right of his or her profile picture.

Why should I add contacts to my contact list?

Creating a virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member's profile, you'll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't see.


Communities & Discussions

Who has access to NBOA Connect?

All NBOA members can access the following NBOA Connect communities: Accounting & Finance, Business Operations, Human Resources and Boarding Schools. The primary contact at member schools has access to the Business Officers community, a closed group designated for private or sensitive questions. Members employed by business partner organizations have read-only access to all NBOA Connect communities except the Business Officers community and are not permitted to post or reply to threads. If you are a business partner member and wish to respond to a post, please get in touch with us at corporaterelations@nboa.org. If you are a member at an independent school and have been contacted privately by a business partner in response to a conversation on NBOA Connect, please let us know at membership@nboa.org.

What are communities?

Communities are groups of individuals based on shared interests. Each community has an affiliated discussion group and a library of shared resources.

Which community should I post in?

Follow this flowchart to help you decide. The Business Officers community is an invitation-only community intended for the primary contact at NBOA member schools (usually the chief business officer at the school or the person to whom the NBOA dues invoice is sent). The Business Officers community is best suited for posts of a private or sensitive nature. To view and join other communities, browse the Communities page.

Which communities do I already belong to?

Click the Community tab at the top of any page and select "NBOA Communities" from the dropdown menu. Click "View All Communities" under the "Participate!" section on the Communities page. On the page that loads, click the "All Communities" dropdown menu and select "Communities to which I belong" to see the communities you're currently a part of. You can also view this information on your profile page by clicking the "My Communities" tab and selecting "Communities" from the dropdown menu.

How do I join a community?

Click the Community tab at the top of any page and select "NBOA Communities" from the dropdown menu. Click "View All Communities" under the "Participate!" section of the Communities page. On the page that loads, click the "All Communities" dropdown menu and select "Communities I can join". Then click on the "Join" button next to each community you're interested in.

How do I manage my subscription to community updates?

When you join a community, you will be prompted to choose a delivery option for discussion emails. You can also manage your subscriptions by going your profile page and clicking the "Community Notifications" link under the My Account tab.

For each community you join, you have the following subscription options:

  • Real time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • Legacy: sends real-time text versions of the posts. This option also allows you to reply without logging into a web browser, but it does NOT allow you to include attachments with your post.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others' messages by logging into the community site.

I'm subscribed to discussions but I'm not receiving emails. How do I fix this?

NBOA discussion emails come from the domains connectedcommunity.org and mail.connectedcommunity.org. The emails are sent from the following IP addresses:

  • 54.240.14.31
  • 54.240.14.32
  • 54.240.14.78
  • 54.240.14.79
  • 54.240.14.80
  • 54.240.14.106
  • 54.240.14.216
  • 54.240.14.217
  • 54.240.14.218
  • 54.240.14.219
  • 54.240.14.220
  • 54.240.14.221

You will need to ask your IT department to whitelist the domain and/or the IP addresses in order to receive emails. A whitelist is an explicit list of trusted senders from whom email will be accepted.

How do I leave a community or unsubscribe from a discussion?

Click the Community tab at the top of any page and select "NBOA Communities" from the dropdown menu. Click "View All Communities" under the "Participate!" section of the Communities pages. Then click on the community you wish to leave. On the community home page, click the Settings button and select "Leave Community." (If this option isn't available, it means you cannot leave the community but you can unsubscribe from it.) To unsubscribe, click the dropdown menu under "Email Notifications" and select "No Email."

How do I start a new discussion thread?

Click the Community tab at the top of any page and select the community you would like to post to from the dropdown menu. On the community page, click the "Discussion" tab. On the Discussion page, click the green "Post New Message" button.

How do I respond to others' posts?

In the top right corner of every post is a "Reply” button and an arrow to open a dropdown menu with more options; click "Reply" to send your message to the entire community or "Reply Privately" from the dropdown menu to send your message to the sender only. If you are reading a discussion email, click the "Reply All" button or the "Reply to Sender" link. Replies to the community are most effective when you share knowledge, experience or resources that others could benefit from. We recommend replying to the sender for simple comments like "me, too," which add little value to the overall discussion.

Can I search for posts across all the communities?

Type a search term into the search box in the upper right corner of any page and click the magnifying glass. Click the dark blue "Community Content" button at the top of the search results page, and then use the filters on the right of the page to filter by community or topic.


Libraries

What is a library?

Each community can have a resource library that stores files of interest to that group. Notable library features include the ability to upload multiple files under the same entry, the ability to download files one-by-one or all files at once as a zipped file, the ability to upload any type of file including multimedia, and the automatic display of audio and video media.

How do I find resources that other members may have shared?

Click the magnifying glass in the top right corner of any page and enter your search terms. Click the dark blue "Community Content" button on the search results page to show only search results shared in the NBOA Connect community.

Can I search for specific file types?

Yes, in the right sidebar of the search results page, you can filter the results by Content Types: Course, Document, Event, Library Entry, Net Assets Article, Net Assets News, Publication, Toolkit, Web Page or Webinar.

How are the libraries populated?

The community libraries are populated in two ways: (1) When you include an attachment to a discussion post, the system automatically places the document in the corresponding library of that community, or (2) You can upload documents directly to a library by clicking the Community tab at the top of any page and selecting "NBOA Communities" from the dropdown menu. On the Communities page, click the button under “Share a Resource” in the “Participate!” section.

How do I upload a file?

Click the Community tab at the top of any page and select "NBOA Communities" from the dropdown menu. On the Communities page, click the button under "Share a Resource" in the "Participate!" section. Please note that uploading a document takes a few steps, and you must complete each step in order before you can move on to the next:

  • Choose a title for your document, include a description (optional), select the library to which you'd like to upload it, choose a folder to which you'd like to upload it (optional) and choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Then click "Next."
  • Browse and select your file. Click the "Upload Files" button and then click "Finish".

What kind of files can I upload?

The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.